Operated by Explore Dunya Pty Ltd (ABN 86 702 765 062)
Version 1.0.0 · Effective 10 October 2026
These Supplier Terms and Conditions (these “Terms”) govern the relationship between Explore Dunya Pty Ltd (“Explore Dunya”, “we”, “us” or “our”), being the operator of the online marketplace at exploredunya.com (the “Platform”), and any person or entity that registers to supply experiences, tours or activities through the Platform (the “Supplier”, “you” or “your”). By registering a Supplier account and indicating your acceptance, you agree to be bound by these Terms. If you do not agree to these Terms, you must not register for, or list any Experience on, the Platform.
1.1 In these Terms, unless the context otherwise requires:
1.2 In these Terms: (a) headings are for convenience only and do not affect interpretation; (b) the singular includes the plural and vice versa; (c) the words “including”, “includes” and similar expressions are not words of limitation; and (d) the words “shall” and “must” denote an obligation.
2.1 You are the provider and seller of your Experiences. Explore Dunya is not the provider, operator, organiser or reseller of any Experience.
2.2 Upon each Booking, an Experience Contract is formed directly between you and the Customer. Explore Dunya is not a party to any Experience Contract.
2.3 You appoint Explore Dunya as your disclosed commercial agent for the limited purposes of:
2.4 The exercise by Explore Dunya of its payment-collection role shall not render Explore Dunya liable for any act or omission of the Supplier. Save for the limited agency described in clause 2.3, the parties are independent contractors, and nothing in these Terms constitutes a partnership, joint venture, employment or fiduciary relationship between them.
3.1 To list on the Platform, you must register a Supplier account and provide accurate and complete business, identity, contact, banking and taxation information, and keep that information current at all times.
3.2 We may verify your identity and business (including by means of a third-party verification provider) as a condition of activation, and may, in our sole discretion, suspend or decline any account, including where verification is incomplete or any information provided is inaccurate. You are responsible for all activity conducted under your account and for maintaining the security of your login credentials.
4.1 In respect of each Experience, you must provide accurate, complete and not misleading information, including its price, inclusions and exclusions, duration, meeting point, availability, cancellation policy, and all suitability and safety information, including any minimum age, required level of fitness or skill, health restrictions (including any risk to guests who have existing medical conditions), and any inherent risks of the Experience.
4.2 You are solely responsible for the accuracy of your listings and must not make any false, misleading or deceptive representation (including as to safety, licensing, ratings or inclusions). You shall set and maintain accurate prices and availability, and shall honour each confirmed Booking at the price and on the terms displayed at the time of that Booking.
4.3 Rate and availability parity. You shall ensure that the prices and availability you offer through the Platform are at all times no less favourable than the prices and availability you offer through any other channel (including your own website and any other distributor or agent). Where you offer a lower price or greater availability through another channel, you shall make the same available through the Platform.
5.1 You shall establish a cancellation policy, which must be displayed to the Customer prior to Booking and which shall not be more restrictive than the cancellation policy you apply to customers booking directly with you.
5.2 Where a Customer requests a modification to a Booking (including a change of date, time or number of participants), you shall act reasonably and in accordance with your published policy and applicable law in determining whether to accommodate the request.
5.3 Where you cancel or fail to deliver a confirmed Experience otherwise than for a valid reason (such as a genuine Force Majeure Event or a bona fide safety concern), you shall be responsible for any Customer refund and shall pay to Explore Dunya, as liquidated damages, a cancellation fee of 25% of the total price of the affected Booking. The parties agree that this amount is a genuine pre-estimate of the loss likely to be suffered.
5.4 You shall handle all Customer requests for refund promptly, fairly and in accordance with applicable consumer law, including the Australian Consumer Law.
6.1 You are responsible for all customer service in respect of your Experiences. You shall respond to Customer and Explore Dunya enquiries promptly, and in any event within two (2) business days, and shall deal with all complaints professionally and in good faith.
6.2 You shall provide Explore Dunya with accurate and current contact details for customer-service and operational matters, and shall notify us promptly of any material complaint, and of any accident, injury or serious incident, occurring in connection with an Experience.
7.1 Explore Dunya shall collect the Customer’s payment on your behalf through our payment processor and remit your share to your nominated account in accordance with the payout terms applicable to your account. We shall be entitled to deduct commission at the rate notified to you in your Supplier account (or as otherwise agreed in writing), together with any applicable payment-processing and service fees, prior to remittance.
7.2 You are solely responsible for the determination, collection, reporting and remittance of all taxes (including goods and services tax, value-added tax and tourism levies) arising in connection with the sale and supply of your Experiences. Explore Dunya shall have no responsibility in respect of your taxation obligations.
7.3 Chargebacks. You bear the risk of, and shall be responsible for, any chargeback, payment reversal or refund arising in connection with a Booking of your Experience, save to the extent directly caused by Explore Dunya. We may reverse or withhold the corresponding amount from sums otherwise payable to you.
7.4 Set-off. Explore Dunya may set off or deduct from any amount payable to you any amount you owe to us (including refunds, chargebacks, fees, cancellation fees, penalties and overpayments). Where such amounts exceed the sums then payable to you, you shall pay the balance to us on demand.
You represent, warrant and undertake, on a continuing basis, that:
You must provide evidence of any licence, permit or insurance within five (5) business days of our request. We may suspend or remove any Experience that does not comply with this clause 8.
9.1 You shall obtain and maintain, at your own expense, public liability insurance appropriate to your Experiences, with a limit of not less than AUD $10,000,000 for any one occurrence, effected with a reputable insurer, together with any other insurance required by law (including motor-vehicle liability insurance where vehicles are used, and professional indemnity insurance where relevant).
9.2 Where permitted, you shall note the interest of Explore Dunya as an additional insured, ensure that your cover is primary to any insurance effected by us, and provide a certificate of currency upon registration and upon request. Your insurance particulars and expiry date must be kept current in your Supplier account. Any failure to maintain or evidence the required insurance shall constitute grounds for immediate suspension or deactivation of your Experiences.
10.1 You shall comply with all applicable anti-bribery, anti-corruption, anti-money-laundering and economic-sanctions laws. You represent and warrant that neither you nor your personnel are the subject of any applicable trade or economic sanction, and you undertake that you shall not, in connection with these Terms, offer, give, request or accept any bribe, secret commission or other improper benefit.
11.1 You shall indemnify and hold harmless Explore Dunya, its related bodies corporate, and their respective officers, employees and agents (each an “Indemnified Party”), from and against any and all claims, liabilities, losses, damages, fines, penalties, costs and expenses (including reasonable legal costs) arising out of or in connection with:
11.2 This indemnity shall survive termination of these Terms and shall be reduced only to the extent that the relevant loss was directly caused by the negligence or wilful misconduct of Explore Dunya.
12.1 Nothing in these Terms operates to exclude, restrict or modify any right or guarantee that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
12.2 Subject to clause 12.1, and to the maximum extent permitted by law: (a) Explore Dunya shall not be liable to you for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, goodwill or data; and (b) the total aggregate liability of Explore Dunya arising out of or in connection with the Platform and these Terms shall not exceed an amount equal to the commission we earned on your Bookings in the three (3) months before the relevant event.
12.3 For the avoidance of doubt, the limitation in clause 12.2 shall not apply to your obligations under clauses 8 (Supplier obligations), 9 (Insurance), 10 (Anti-bribery, sanctions and trade compliance), 11 (Indemnity) or 14 (Confidentiality and data protection).
13.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than an obligation to pay money) to the extent that such failure or delay is caused by an event beyond its reasonable control, including act of God, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, industrial action or governmental restriction (a “Force Majeure Event”).
13.2 The affected party shall notify the other party promptly and shall use reasonable endeavours to mitigate the effect of the Force Majeure Event. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate these Terms on written notice.
14.1 Each party shall keep confidential the confidential information of the other party and shall use it solely for the purpose of performing these Terms.
14.2 In respect of Customer personal information, each party acts as an independent controller (or the equivalent under applicable data-protection law) and shall comply with all applicable privacy and data-protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You shall: (a) process Customer personal information solely to deliver the booked Experience and to satisfy your legal obligations; (b) implement appropriate technical and organisational measures to protect it; (c) not use it for unrelated marketing without a lawful basis; and (d) notify us promptly of any data breach affecting Customer information obtained through the Platform.
15.1 You grant to Explore Dunya a non-exclusive, royalty-free, worldwide licence to use, host, reproduce and display your listing content, images and marks for the purpose of operating, marketing and promoting the Platform and your Experiences.
15.2 You represent and warrant that you hold all rights necessary to grant the licence in clause 15.1 and that your content does not infringe the rights of any third party.
16.1 Either party may terminate these Terms on reasonable written notice. We may suspend or terminate these Terms with immediate effect in the event of your breach, any risk to Customer safety, any legal or reputational risk, or any failure by you to maintain the required licences or insurance.
16.2 Termination shall not affect any Booking already confirmed, which you must honour, nor any accrued right, indemnity or provision of these Terms that is intended to survive termination.
17.1 We may vary these Terms from time to time and shall notify you of any material variation. Your continued use of the Platform after the effective date of a variation shall constitute your acceptance of the varied Terms. We record the version of these Terms accepted by you and the date of acceptance.
18.1 These Terms are governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of the courts of that jurisdiction and of the courts competent to hear appeals from them.
19.1 Entire agreement. These Terms constitute the entire agreement between the parties in respect of their subject matter and supersede all prior arrangements. If any provision is or becomes invalid or unenforceable, it shall be severed and the remaining provisions shall continue in full force and effect. No failure or delay by a party in exercising any right shall operate as a waiver of that right.
19.2 Assignment. You may not assign or novate these Terms, in whole or in part, without our prior written consent. Explore Dunya may assign, novate or transfer its rights and obligations under these Terms, including to a related body corporate or in connection with a corporate restructure or sale of business.
19.3 Notices. Any notice under these Terms must be in writing and sent to the other party’s nominated email or postal address. A notice is deemed received on the next business day after sending (if by email) or upon actual delivery (if by post).
19.4 Survival. Clauses 1, 7, 11, 12, 14, 18 and 19, together with any other provision which by its nature is intended to survive, shall survive termination or expiry of these Terms.
19.5 Any enquiry concerning these Terms may be directed to us through our Contact Us page.
© Explore Dunya. All rights reserved